Join Our Fast-Paced Contact Centre Team – Instant Windscreens & Tinting

Instant Windscreens & Tinting is recognised as Australasia’s largest independent automotive glass fitting business, serving customers 24 hours a day, 7 days a week. Established in 1983, we have a large network of branches across Australia and New Zealand and employ more than 300 staff.

We are currently looking for enthusiastic and committed individuals to join our contact centre team. We have full-time, part-time and casual positions available to start immediately.

About the Role

This position is ideal for someone with strong customer service and communication skills who enjoys working in a busy and team-oriented environment. You’ll handle both inbound and outbound interactions with customers across Australia and New Zealand, ensuring a high-quality experience every time.

Key Duties

• Handle incoming and outgoing customer interactions with professionalism
• Accurately book jobs using our internal systems
• Maintain high levels of service and support contact centre KPIs

What We’re Looking For

• A can-do attitude and a passion for customer service
• Proven ability to meet and exceed performance targets
• Excellent verbal communication skills
• Sound computer literacy and typing ability
• Previous experience in a contact centre or sales-based role
• Strong problem-solving skills and the ability to remain calm under pressure
• Fast learner with good memory retention

What We Offer

• Attractive hourly pay
• Sales incentives and bonuses
• Comprehensive training in systems, sales, and product knowledge
• Supportive, close-knit team environment
• Hours: Monday to Friday – 8:00 am to 5:00 pm, Saturdays on a regular basis

Apply Now!

If you're looking for a rewarding customer service role within a well-established business, apply today to join our dynamic New Zealand team!

Submit your resume and a short cover letter to get started.